Returns Policy
Unused goods
In the event that you are not satisfied with any purchase from Motocaddy Ltd., you may return unused goods within 30 days of receipt for a full refund. We regret that refunds cannot be made for products that show evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error.
We cannot accept returns for second hand items.
Please Note : We cannot offer refunds on custom made products unless they are faulty
Faulty goods
Purchases made in UK
If you encounter a problem with the trolley within the first 12 months, please call us direct on 0845 058 9818. If the problem can not be resolved over the phone we will either collect the trolley or refer you to one of our appointed repair agents across the UK (which ever is more convenient) and will endeavor to fix the problem. If we cannot fix the problem, we will supply a new trolley.
The warranty covers manufacturing defects that may occur during normal use. Any breakages caused by accidental damage are not covered.
Please note: If your trolley needs to be returned and you have not returned the warranty card or registered your trolley online you will need to provide a valid proof of purchase. On returning your trolley you must be aware that if Motocaddy deem the problem to have been caused by accident or through neglect rather than a manufacturing fault you will be liable for the courier and admin costs which are £17.50 plus any parts and labour required (you would be informed before any work is done).
