Warranty Information
Standard Warranty Conditions
The trolley and charger are covered by a 24-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse (as set out in the relevant manual) or commercial use is not covered. Motocaddy batteries are covered by a separate warranty (12-month Lead-acid / 24-month Lithium) and can be registered online using our Warranty Registration form.
The standard Motocaddy warranty only covers the use of the trolley, battery, and charger in the country of purchase. If you encounter a problem with your trolley, battery, or charger within the warranty period, please contact the place of purchase or contact us (or your local Motocaddy Distributor) directly to allow us to rectify the problem as soon as possible. In the unlikely event that you need to make a claim you must provide your proof of purchase so please ensure this is retained.
If we diagnose that you require a spare part, we will send it to you with easy-to-follow fitting instructions. Failing which we will collect, repair (if possible), and return the faulty product (or its replacement) at our cost (in the case of a faulty trolley, this must be in its original packaging). If the fault is not covered by these warranty conditions, you will be liable for the courier and admin charges plus the costs of parts and labor. A repair will normally be carried out but in the unlikely event that the trolley, battery, or charger cannot be fixed, a replacement will be given. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.
The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. These warranties are non-transferrable.
Motocaddy NCM Lithium Battery Warranty
The Motocaddy Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, Motocaddy offers a 5-year warranty (additional 3 years) on the battery (this excludes the charger). Both the standard and 5-year warranties only cover use of the battery and charger in the country of purchase.
In order to qualify for the 5-year warranty (additional 3 years) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.
The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. Motocaddy warrants that all NCM Lithium batteries will retain 65% of the original rated capacity (Wh).
Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request proof of purchase. We also reserve the right depending on location to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.
Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms & conditions.
Motocaddy LiFePO4 Lithium Battery Warranty (valid for sales from 01/01/17)
The Motocaddy Lithium battery and charger are both covered by a full 24-month warranty from the date of purchase. In addition to the standard 24-month warranty, Motocaddy offers a 5-year warranty (additional 3 years) on the battery (this excludes the charger). Both the standard and 5-year warranties only cover use of the battery and charger in the country of purchase.
In order to qualify for the 5-year warranty (additional 3 years) the battery must be registered online using the relevant Warranty Registration form within 45 days of purchase.
The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse or misuse or commercial use is not covered. Motocaddy warrants that all LiFePO4 Lithium batteries will retain 75% of the original rated capacity (Wh).
Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase. The warranties contained herein are offered as an extra benefit and do not affect your statutory rights as a consumer. We reserve the right to request proof of purchase. We also reserve the right depending on location to charge for shipping on any new replacement battery and this will be at our discretion at the time of replacement.
Motocaddy Lithium Batteries are subject to the standard Motocaddy warranty terms & conditions.
Motocaddy Accessories & Bag Warranty
Motocaddy Accessories and Bags are covered by a 12-month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage or as a result of abuse, misuse, or commercial use is not covered.
The standard Motocaddy warranty only covers use in the country of purchase. If you encounter a problem within the warranty period, please contact the place of purchase or contact us (or your local Motocaddy Distributor) directly to allow us to rectify the problem as soon as possible. In the unlikely event that you need to make a claim you must provide your proof of purchase so please ensure this is retained. Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.