Order Acceptance

An order is not accepted until your credit/debit card or other accepted payment method is processed. The payment will not be processed until we have verified that your order can be fulfilled from stock. Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt. Motocaddy Limited reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Without prejudice to the statutory rights afforded to consumers under English law, Motocaddy Limited accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases, Motocaddy Limited will not process any payment.

When you place an order through the Motocaddy website, you are making an offer to purchase the products in your order.

Payment will be taken when you place your order. Once your order has been placed, we will send you an Order Confirmation email confirming that we have received it. Taking payment and sending an Order Confirmation do not mean that your order has been accepted.

Your order is accepted, and a contract between you and Motocaddy Limited (or the relevant Motocaddy subsidiary) is formed, when we send you a Dispatch Confirmation confirming that your order is ready for shipping.

We reserve the right to refuse or cancel an order before it has been accepted. This may include circumstances where:

• A product is unavailable
• There is an error in the price or product information
• We are unable to process or verify your payment
• We require additional information to process your order
• We reasonably suspect fraudulent or unauthorised activity
• We are unable to fulfil the order for another reasonable reason

If we are unable to accept your order, we will let you know as soon as reasonably possible. If payment has already been taken, we will refund the relevant amount using the original payment method.

Nothing in this Order Acceptance Policy affects your statutory rights as a consumer.

For further information about purchases made through the Motocaddy website, please refer to our Terms and Conditions of Sale, Delivery Information and Returns Policy.

Last updated: August 2026