If you are not satisfied with your Motocaddy purchase (from www.motocaddy.com in the UK), the order (or part of order) can be returned within 30 days of receipt, unused and in its original packaging with your completed returns form for a refund. Please quote your order number, name and postcode on all correspondence. On receipt of the goods, if in an unused and saleable condition Motocaddy will give you a full refund of the amount paid. This does not affect your statutory rights.
The Consumer Contracts Regulations allow you to examine the goods you have ordered. This allows you to take it out of packaging if necessary, but not use the product. If you wish to cancel your order this must be done within 14 days after receipt and must be returned in its original packaging in a saleable condition.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Motocaddy at your own risk and cost. We offer a collection service where Motocaddy can organise the collection of your order from an address within the UK and on a weekday of your choosing using our courier at a cost of £15 per parcel.
Any items with signs of wear or use may not be refunded and may be returned to you. After receipt of the goods, we will refund your money in a maximum of 30 days.
To cancel, you must inform us in writing (email or letter), a phone call is not acceptable.
By Post or Courier
All return postage costs are non-refundable and Motocaddy does not offer free returns for incorrect or unwanted orders, unless we have made an error. If returning the item via post or courier we recommend that you send items either signed for or recorded delivery, so the item can be tracked. Motocaddy will not be held responsible for any missing parcels on the customer’s behalf.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post Office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.
If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team via email (firstname.lastname@example.org) or phone (01279 712370) before returning.
All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer.
Faulty Items (inside the UK)
Please refer to the Motocaddy warranty page (click here) for further information on your warranty length and terms. If an item is delivered faulty or develops a fault through normal use please contact our Customer Service team for advice.
For purchases under 30 days
We may organise to collect and inspect the item at our expense. If a manufacturing fault is found, a like for like replacement will be issued if possible.
For purchases over 30 days
Motocaddy will either diagnose a fault and send out a replacement part that can be fitted, will advise of a local Service Agent, or will organise to collect and inspect the product.
The item will be inspected and, at our discretion, repair, replace, offer a like for like replacement, or we may return the faulty item if we feel there has been no manufacturing fault.
If the problem has been caused by accidental damage or is not a manufacturing fault, we may offer to repair the faulty item at a cost to you, but we would provide a quote for the work first.